Where can I find the most recent App Manager Documentation?
Where can I find the most recent App Manager Documentation?
////////// ////////// //////////
What Network-related things can I troubleshoot?
You can refer to the App Manager network page here:
Additionally App Manager is dependent on firewall rules and access, similar to how iTunes and other applications operate.
////////// ////////// //////////
How do I troubleshoot if App Man freezes or gets stuck on Initializing
If you find the Application Manager hanging/freezing/or getting stuck on "Authenticating" or "Initializing", please try one or all of the following steps:
- Make sure you have the most current version of App Man installed. (Latest versions can be found here)
- Clearing App Manager Cache files via the Settings menu > Administration > "Clear Cache files"
- Restart the Application Manager Helper via the Settings menu > Administration > "Restart App Manager Helper" (Please see attached "Restart App Manager Helper.png")
- Restart your computer or log out of your User
-
////////// ////////// //////////
What do I do if get a "Javascript Alert - Failed to delete current token" error?
- If you encounter this error, please restart your computer and try to log in again. This error indicates a problem communicating with the Avid Everywhere Platform.
- Please see attached "Failed to delete current token.png"
////////// ////////// //////////
Where can I go to get more information on Licensing problems with Media Composer?
There are several areas you can visit for information or issues with licensing:
////////// ////////// //////////
Where can I troubleshoot Licensing issues with Sibelius specifically?
There are a few articles specific to Sibelius you can visit:
////////// ////////// //////////